Most subscription admin is work your customers can do themselves
The day-to-day of a subscription business is small requests. A card that expired. A plan somebody has outgrown. An invoice an accounts department needs. A customer who wants to stop for two months rather than leave. Handing those to the customer is faster for them and cheaper for you, and what remains is a list you can read in the dashboard.
What subscribers handle without you
- Signing in without a password
- Magic-link login on your store's domain, under your branding. No reset requests landing in your inbox, and no account to create before somebody can fix their card.
- Changing plan
- Upgrades and downgrades happen in the portal and are prorated to the day. The change goes through billing properly rather than becoming a note for someone on your side to apply by hand.
- Replacing a payment method
- The highest-value self-serve action there is. A subscriber who swaps an expiring card themselves is a renewal that never fails in the first place.
- Finding their own invoices
- Order history and documents live in the portal, so the request for a copy of last April's invoice does not have to reach a person.
- Re-downloading files and keys
- Downloads stay available and licence or game keys are listed ready to copy, which removes the other request that arrives most often.
- Cancelling, visibly
- Letting someone cancel themselves sounds like a cost until you count the alternatives: the ones who cancel by email and never say why, and the ones who dispute a charge instead.
A week of subscriber admin, as it actually happens
- 01
A card expires on Tuesday
The renewal is retried on a schedule and the customer is told, rather than the subscription being dropped on the first decline. They replace the card in the portal and the charge goes through.
- 02
Someone outgrows their plan on Wednesday
They switch tier in the portal, the difference is prorated to the day, and your application hears about it on a webhook so access moves with the money.
- 03
Someone wants to stop on Thursday
Collection can be paused and resumed on a date rather than cancelled — a save that a cancel-only flow cannot make. If they do cancel, the event tells your product when access ends.
- 04
You read the numbers on Friday
The dashboard keeps new subscriptions and renewal revenue as separate figures, lists each subscription with its interval and next charge, and lets you filter orders by status or search by customer email.
Why the portal is the operational win
Support tickets are churn in disguise
A customer who has to email you to change something waits, and waiting is when they reconsider whether they want the thing at all. Self-serve turns a two-day exchange into a click, and a good share of those clicks are people choosing to spend more.
Involuntary churn is a card problem, not a loyalty problem
Cards expire, get replaced after fraud, and hit limits. Those subscriptions end while the customer still wanted the product. Retries, a notification, and somewhere to put the new card recover revenue that a single failed attempt writes off as a cancellation.
Pause beats cancel
Somebody with a reason to stop for a while will cancel if cancelling is the only button. Pausing collection keeps the relationship, the payment method and the history intact for the month they come back.
It is included, and so is the tax on every renewal
The portal, the dashboard and the retry handling come with the account at 5% + 50¢ per transaction and no monthly fee, a rate that comes down once you are selling at volume. Each renewal's VAT, GST or sales tax is calculated and filed by us as the seller of record on that charge.
What sellers say once they have switched
★★★★★ 4.8/5 from 10 reviews on G2 →
Vadim Finayev “We work with quite a few merchants of record, but none comes close to the support and speed of implementation of Fungies. If you want a payment partner that actually gives you the feeling they want to work with you — rather than leaving you on read for three days or randomly restricting your account — you are in the right place.”
David Elliott “I researched the options and Fungies was the best fit for functionality and customisation within a store builder you can connect to your own domain. Taking a small percentage of sales, instead of charging a subscription for every environment and plugin, is refreshing.”
Elnura Abdimanap Kyzy “The platform is user-friendly, integrates easily with APIs and webhooks, and simplifies managing digital products and subscriptions. We were up and running quickly and support has been responsive throughout. Fungies is clearly tailored to the needs of SaaS businesses.”
Francisco Magnone Rienzi “Fungies has been a great partner — fast setup, competitive pricing, and real humans providing quick answers. They are constantly rolling out new features, and I am excited to see what is next.”
Running a subscriber base
Recurring revenue, and the paperwork that comes with it.
Give subscribers the buttons and take back the inbox
Run a subscription through the sandbox, then open the portal as the customer and change a plan, replace a card and pause the charge to see exactly what your buyers get.