A chatbot functions like a support agent, available 24/7 to engage with potential customers.
Recently, AI chatbots have become quite common, as they implement natural language processing (NLP) to initiate complex conversations with consumers related to the SaaS product.
With so many chatbot options in the market, you might want to know which one’s best for your SaaS business. This guide is a list of chatbots with features, pricing, and pros and cons comparisons to help you make the right choice.
20 Best Chatbots for Your SaaS
1. Chatra
Chatra, acquired by Brevo, is a live chat and messaging platform that offers live chat, chatbots, and offline messaging to help teams respond to customer queries, provide support, and increase sales effectively. Its intelligent chatbot creates targeting messages and triggers based on each customer’s needs, allowing you to manage conversations across multiple channels in one dashboard.
Key Features
- Online & offline chat widgets to fit your website design
- Automates conversations with customer
- Captures leads and converts them into loyal customers
- Uses Visitor intelligence from real-time user data to personalize experience
- Equips agents with productivity tools to manage conversations
Chatra Pricing
Chatra has three plans: Free, Essential, and Pro. The free plan is for one agent with limited features, while the paid plans start from $17/mo per agent.
Customer Reviews
“Chatra is super quick and easy to manage client chats and customer chats. The application is simply superb to navigate and the notifications are really quick which helps you not to miss any conversation.” – Chowdary P.
Customer Rating:
2. ChatGPT
ChatGPT is a generative AI by OpenAI that offers chatbots for SaaS. Powered by the GPT (Generative Pre-trained Transformer) model, it can understand and generate text based on user prompts. ChatGPT uses natural language processing to simulate meaningful interactions with customers, making it an ideal choice for your business. Most chatbot companies integrate ChatGPT into their systems to improve their chat functionalities.
Key Features
- Uses natural language processing to understand customer queries
- Gives context-based answers
- Multilingual support for international customers
- 24/7 Availability to help boost revenue and customer service
ChatGPT Pricing
ChatGPT offers a free plan for basic features, with additional paid plans (Plus, Team, Enterprise) starting at $20.
Customer Reviews
“Chatgpt has made life easy for users whether they are developers, students or any other business professionals. I like how fast it generates response to user queries and also providing the response in very elegant language.” – Shweta P.
Customer Rating:
3. Intercom
Intercom is an AI-first customer service solution aka Fin AI for customers, agents, and leaders. The platform offers three components: AI Agent, AI Copilot, and AI Analyst to fulfill complete customer needs from a single system.
Key Features
- Multichannel messaging across website and other platforms
- Uses AI to personalize conversations with customers
- Automated workflows help resolve customer queries quickly
- Customizable chat widgets for website designed
- Provides user segmentation for deep analysis of customer
- Offers reporting and analytics tools
Intercom Pricing
Starting from $29/month per seat. You can also apply for a 90% discount (for startups only).
Customer Reviews
“I really love the fact that I can solve a lot of problems of my company hiring only one product. We send e-mails, created our news feed, implemented a chat, added tooltips, etc.” – Luiz G.
Customer Rating:
4. Tidio
Tidio facilitates customer service by offering AI-driven solutions to help you resolve customer queries, convert leads, and increase revenue growth. Lyro AI Chatbot combines live chat, chatbots, and email integration to solve up to 70% of customer problems, taking complete control without any need for human intervention.
Key Features
- AI-Powered Chatbots with smart handover capabilities
- Multichannel communication to strengthen brand reputation
- Customizable chat widgets to fit your website design
- Visitor tracking for personalize experience
- Provides help desk to resolve complex questions
- 40+ e-commerce templates, catered to different industries
- Resolves ticketing immediately
Tidio Pricing
The Starter Plan costs $29/month for 100 handled conversations. You can buy Growth, Plus, or Premium, depending on your business size and customer interactions.
Customer Reviews
“Tidio is so easy to use. I love the phone app; helps me talk with customers while away from my computer. Of course, more sales are made. It has everything I want and comes very cheap.” –
Isabella D.
Customer Rating:
5. Chatfuel
Chatfuel is an AI-powered chatbot agent that seamlessly integrates with different applications and websites, taking control over engagement and sales on your behalf. Chatfuel is built to help prevent cart abandonments and increase sales, providing excellent customer support to improve your business outlook.
Key Features
- Visual chatbot builder for personalized branding
- Uses AI and Natural Language Processing (NLP) for smart conversations
- Accurate automated replies to customer FAQs
- Advertisement options during mid-conversation to improve sales
- Audience segmentation for detailed analysis
- Pre-built templates to set up chatbot within minutes
- 24/7 Support for enhanced customer service
- Built-in CRM capabilities for comprehensive management
- Integrates with third-party apps
Chatfuel Pricing
Chatfuel offers two types of plans for WhatsApp and Facebook/Instagram: Business and Enterprise. Starting from $19.99 for 1,000 conversations per month with an additional $0.02 for extra conversations.
Customer Reviews
“Chatfuel makes dealing with our approaching Facebook messages conceivable by directing the discussions and sending notices to our colleagues when suitable. Chatfuel takes care of business to address routine inquiries.” – Kristoffer F.
Customer Rating:
6. ChatBot
ChatBot offers AI-generated messages derived from your business knowledge to help, convert, and sell your SaaS products. The AI assist chatbot gives you data-driven insights with proactive engagement, giving a personalized experience for each customer.
Key Features
- Visual builder to personalize chatbot with branded themes
- Pre-defined templates with no coding skills requirement
- AI-driven analytics to learn customer behaviors
- Plug-and-play integrations for easy setup
- Multi-channel support across website, native app, and social media platforms
ChatBot Pricing
ChatBot pricing plans range between $52 to $424 per month, depending on your needs. You can also contact the sales team for a personalized package.
Customer Reviews
“The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.” – Hristo G.
Customer Rating:
7. Jasper
Jasper is mainly Gen AI with a chatbot feature built by Marketers for Marketers. It automates customer interactions through human-like conversational AI. By employing natural language processing, Jasper provides factually accurate and contextual replies about your SaaS business. It integrates seamlessly with various platforms and CRMs, making it a perfect tool for customer support.
Key Features
- Conversational AI for deep learning and human-like interaction
- Each interaction is personalized with brand voice
- Integration with other platforms for easy workflows
- Voice command functionality for customers
- Analytics and Reporting dashboard to analyze customer behavior
Jasper Pricing
Jasper offers three plans: Creator, Pro, and Business, starting from $39/month per seat.
Customer Reviews
“Overall, very good experience! Support is great, the versatility and power of the platform is amazing, and the natural language processer is of a very good quality.” –Steven R.
Customer Rating:
8. Drift
Drift, by Salesloft, is another chatbot for SaaS businesses with AI capabilities, helping you transform visitor conversations into loyal customers. The platform instantly recognizes potential leads and targets them by personalizing chat experiences. Overall, the Drift Bionic Chatbots deliver intelligent on-brand responses based on your SaaS products.
Key Features
- Personalize branded responses for an immersive customer experience
- Customize chatbots based on your branded themes and colors
- Content ingestion to improve customer interactions
- AI-Assisted bot testing
- AI-Driven Insights for revenue growth
- Integration with SalesLoft solutions
Drift Pricing
Contact the sales team for personalized pricing based on your SaaS business needs.
Customer Reviews
“Overall I am very satisfied with Drift and it has been the great experience integrating this with zoominfo for lead generation.” – Farhan T.
Customer Rating:
9. WPBot
WPBot is an AI chatbot plugin for WordPress that offers automated live chat, lead generation, and data-driven insights. It seamlessly integrates with WordPress sites and is managed through the dashboard. WPBot connects with external tools like CRMs or Google Dialogflow for advanced AI capabilities, providing businesses with a flexible solution that enhances both customer engagement and overall website performance.
Key Features
- Easy and quick setup with no coding requirement
- Best for WordPress sites
- Uses natural language processing for smart human-like conversations
- Multi-language support for international orders
- Customizable conversation flows to increase branded experience
- Offline messaging for 24/7 availability.
- Integrations with third-party tools
WPBot Pricing
Starting from $39 per year.
Customer Reviews
“Very good plugin with a lot of features. Really fast support, they solved everything I needed.” – spithas
Customer Rating:
10. LivePerson
LivePerson is an AI-powered conversational cloud chatbot for SaaS that delivers personalized and automated customer interactions across multiple channels. LivePerson’s AI learns from customer interactions to create appropriate responses over time while also offering seamless handoff to human agents when necessary.
Key Features
- LLM-powered AI agents
- Intelligent automation based on customer conversations
- Omnichannel messaging
- Conversation analytics for revenue growth
- Integration with CRM and other business tools
- Customizable chat flows for on-branding
- Allows co-browsing and screen sharing to help resolve complex problems
LivePerson Pricing
LivePerson offers three feature plans: Bronze, Silver, and Gold. You can contact the sales team to get a quote.
Customer Reviews
“LivePerson is a great workspace when it comes to chat, it is fast, reliable, easy to implement, and you can also easily integrate other apps within LivePerson, their customer support is fast and trust worthy, since we started using LP, we haven’t stop since 2023.” – Axel V.
Customer Rating:
11. LiveChatAI
LiveChatAI gives AI-powered answers to customer queries, formulating accurate results from your SaaS business’ knowledge base. Its interactive live chat supported by OpenAI technology works on any website, WhatsApp, or Slack. LiveChatAI takes full control over your customer service and can hand them over to a human agent when needed. It’s also easy to set up with no expertise required.
Key Features
- Powered by OpenAI technology for intelligent responses
- Localization with 95 languages for international customers
- Bot-to-human handoff
- Easy integration with third-party apps
- Live chat support option
- Advanced API access for developers
- No-Code automation options
LiveChatAI Pricing
LiveChatAI charges $39/month for the Basic plan and can go as high as $389/month for the Expert plan. You can also try it for free.
Customer Reviews
“LiveChatAI produces instant responses to the questions I ask, and the best thing is its ability to create a live chat bot by analysing a website. It’s a great feature, that solves the problem and queries instantly. and Its automated responses are very easy to understand.” – Kiran D.
Customer Rating:
12. Alphachat
Alphachat.ai is a conversational AI chatbot that automates customer service by offering intelligent self-service solutions, specifically designed for SaaS. It handles all the customer FAQs about your business, effectively reducing the workload of your agents so they can focus on making sales. With its NLU and intent detection, it can give accurate answers and also suggests improvements in your agent training.
Key Features
- Conversational AI for complex conversations
- Pre-built SaaS-specific templates
- Visual editor to personalize chatbot
- Quick training through phrases for easy setup
- Custom code with AlphaOS
- AI suggestions for agent improvements
- Smart handover from bot to agent
- Specifically built for SaaS businesses
Alphachat Pricing
Contact the sales team for pricing based on two feature plans: Standard and Enterprise.
Customer Reviews
“Clear view on the product’s performance, fast responsiveness and implementing of required updates, the ability to apply changes in realtime for bots’ interactions with customers and multi-language support.” – Dan-Stefan D.
Customer Rating:
13. Hubspot
Hubspot’s Chatbot builder is made to qualify leads, convert visitors to customers, and provide data-driven insights, derived from one-on-one conversations. You can customize chat sequences, triggers, and replies without any coding knowledge. The chatbot integrates with HubSpot Smart CRM, combining your sales, marketing, and customer service on one dashboard.
Key Features
- Pre-built chatbot templates with customization options
- Integrates with CRM tools for better customer relations
- Live Chat with 24/7 availability
- AI-powered automated messages
- Helps with lead qualification and routing
- Multi-channel support
- Single dashboard with conversation history tracking
Hubspot Pricing
Hubspot chatbot is free for basic features. You can get additional features included in different pricing plans in Marketing Hub, Service Hub, Sales Hub, and Content Hub.
Customer Reviews
“Easy to use even for those who are new to marketing. There are a lot of supplementary learning tools and resources that help me grow as a marketer. It allows us to have everything in one place. Easy to adopt tool especially for inexperienced marketers!” – Melissa M.
Customer Rating:
14. Botsify
Botsify is a drag-and-drop AI ChatBot platform with Auto-pilot capabilities. It automates all customer interactions and sales processes, helping you build meaningful customer service for your SaaS business. You can easily deploy the chatbot on your website without coding skills, making it a perfect tool for creators and developers.
Key Features
- Automates conversations and sales processes
- 100+ multilingual support for international customers
- API integration with third-party apps
- Conversational forms for lead generation
- Omnichannel for cross-channel communication
- Smooth Bot to Agent handover
- Easy to set up and deploy on a website, app, or social media platform
Botsify Pricing
Botsify pricing starts from $49 per month, but you can contact the team for personalized feature pricing.
Customer Reviews
“A rational solution for businesses, fast feedback and instant and continuous response for customer.” – Kemal G.
Customer Rating:
15. Freshchat
Freshchat is a chatbot by Freshworks built to resolve customer Q&As with 24/7 availability, advanced ticketing features, and knowledge bases. From live chat messaging to email and voice, chatbot derives answers through artificial intelligence on your website, mobile app, and social media channels. For personalized experiences, Freshchat helps your agents deal with complex questions by organizing customer data in a one-click dashboard. Overall, it’s a great chatbot to improve your customer service.
Key Features
- Automates responses and provides intelligent customer support
- Engages customers across web, mobile, social media, and messaging apps
- Personalize conversations to fit specific business needs
- CRM capabilities for complex conversations
- Automatically transfers chats from bot to human agents when needed.
- Centralizes all customer conversations in one place
Freshchat Pricing
Freshchat is free for basic features. The paid plans start from $19/month per agent (billed annually).
Customer Reviews
“ It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients.” – Joseph N.
Customer Rating:
16. TeamSupport
TeamSupport, previously known as SnapEngage, is an award-winning platform that goes beyond live chat with its conversation and chatbot technology, powered by artificial intelligence and deep learning algorithms. With its high adaptability, TeamSupport automates, integrates, and reports on all customer interactions. It is a comprehensive tool with real-time results to boost the revenue of your SaaS business.
Key Features
- Reduces your cost-per-interaction
- Integrates with Tweet-to-Chat, SMS-to-Chat, Facebook Messenger, and WeChat
- Personalize conversations through custom workflow with mapping and unlimited fields
- Snyc leads with your CRM tool
- Immediate responses when human agents aren’t available
- HIPAA-compliant (regulatory laws for handling protected health information) chatbot for privacy and security
- Has live chat specialists to train your support team
- Real-time analytics to help make data-driven decisions
TeamSupport Pricing
Starting from $29/month/agent.
Customer Reviews
“Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are . Allows you to transition one ticket type to another with ease.” – Nikole K.
Customer Rating:
17. Landbot
Landbot is an AI-powered chatbot generator for your SaaS that helps you capture important user data, convert leads, and personalize customer experiences. Its drag-and-drop creator lets you build custom workflows to fit your customer needs without coding skills. It is one of the best chatbots to manage your customer service and increase sales.
Key Features
- Recommends products mid-conversation based on user’s purchase history
- Automated and personalizes Q&As to increase customer’s buying intent
- Combines AI with conditional logic to manage conversations
- Connects with CRM, email marketing tools, and other third-party apps
- Transfers complex queries to live agents when needed
- Visual flow builder simplifies creating and managing conversational paths
- Uses rich media (images, buttons, etc.) to create highly interactive conversations
Landbot Pricing
Landbot is free for 100 chats per month. The paid plans start from $51/month.
Customer Reviews
“I love how Landbot simplifies chatbot creation with a no-code interface, making it accessible for anyone to build highly engaging and interactive bots.” – Nazim A.
Customer Rating:
18. Genesys Cloud CX
Genesys Cloud CX chatbot is an AI-powered conversational tool for automating interactions across multiple channels, including websites, native apps, and social media. It orchestrates every interaction to personalize the end-to-end customer journey. From intelligent routing to automated messaging, Genesys Cloud employs artificial intelligence to meet your sales goals by turning casual visitors into loyal customers.
Key Features
- AI-powered interactions for deep customer insights
- Native API-first, an open-cloud platform with high scalability
- Combines customer engagement, workforce improvement, and end-to-end customer management in one platform
- Intuitive and easy-to-use interface
- Helps you build an AI-automated contact center
- Integrates all communication channels into one platform
- Support agent performance through real-time assistance and analytics
- Offers Speech-enabled IVR and call routing tools for agents
Genesys Cloud CX Pricing
Starting from $75/user per month (billed annually).
Customer Reviews
“What stands out about Genesys Cloud CX is its seamless integration of various communication channels and its user-friendly interface, which simplifies managing customer interactions and analytics.” – Angelo O.
Customer Rating:
19. Chatbase
Chatbase integrates ChatGPT to let you build a custom chatbot. It trains your chatbot using AI according to your SaaS business knowledge base. This enables your chatbot to automate responses by personalizing it to each customer’s needs. You simply import your data sources and Chatbase will do all the work for you.
Key Features
- Create and customize chatbots without any coding skills
- Test the Accuracy of your chatbot answers by giving confidence scores
- Easy embedded options on websites, mobile apps, and other platforms
- Capture leads and analyze customer experience
- Advanced analytics on chatbot’s customer interactions to improve its performance
- Integrations with third-party applications
- Choose between AI models: GPT-4o, Gemini 1.5 Pro, or Claude 3.5 Sonnet
- Create AI personas of chatbots to personalize customer experience
Chatbase Pricing
Starting from
Customer Reviews
“I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though.” – Michael N.
Customer Rating:
20. Zendesk
Zendesk is an all-in-one platform that allows you to build strong customer relations with its huge collection of apps. Zendesk offers a highly customizable chatbot called Sunshine Conversations to resolve all customer conversations through Native Language Processing (NLP). From deflecting tickets to handing customers to live agents, it’s the best hybrid chatbot for your website, mobile app, or social media channels.
Key Features
- Customizable bot builder with a drag-and-drop interface for personalized branding
- Multilingual support for international customers
- Ticketing management to help resolve customer issues quickly
- Prebuilt templates for chatbots to choose whatever fits your business
- Hybrid model, combining both agent and chatbot for improved customer experience.
- Self-service integration with third-party applications
Zendesk Pricing
Zendesk doesn’t offer separate pricing for the Chatbot feature, rather it’s included in comprehensive plans: Suite Professional and Suite Enterprise, starting from $115/month.
Customer Reviews
“Zendesk is the most customizable ticket system in the market, a lot of features that can help to automate things. Plus you can also install apps that could be useful.” – Christiane D.
Customer Rating:
| Chatbot | Key Features | Starting Price (USD) |
| Chatra | Live chat, Offline messaging, Lead capture | Free / $17/mo |
| ChatGPT | Generative AI, Multilingual support, Context-based answers | Free / $20/mo |
| Intercom | Multichannel messaging, AI workflows, Reporting tools | $29/mo |
| Tidio | AI-powered chat, Help desk, E-commerce templates | $29/mo |
| Chatfuel | Visual chatbot builder, Cart recovery, Audience segmentation | $19.99/mo |
| ChatBot | Visual builder, AI-driven insights, Multi-channel support | $52/mo |
| Jasper | Conversational AI, Brand voice personalization, Voice command | $39/mo |
| Drift | AI chatbot, Lead targeting, Integration with SalesLoft | Contact Sales |
| WPBot | AI chatbot for WordPress, Customizable flows, Offline messaging | $39/yr |
| LivePerson | LLM-powered AI, Co-browsing, Omnichannel support | Contact Sales |
| LiveChatAI | OpenAI-powered, 95 languages support, No-code setup | $39/mo |
| Alphachat | Conversational AI, NLU, SaaS-specific templates | Contact Sales |
| Hubspot | Lead qualification, CRM integration, 24/7 availability | Free |
| Botsify | Drag-and-drop chatbot builder, Multilingual, Omnichannel | $49/mo |
| Freshchat | AI-powered, Ticketing features, Centralized dashboard | $19/mo |
| TeamSupport | Real-time analytics, HIPAA compliance, Multi-channel support | $29/mo |
| Landbot | No-code builder, CRM integration, Visual flow builder | $51/mo |
| Genesys Cloud CX | AI-powered interactions, IVR tools, Scalable platform | $75/mo |
| Chatbase | AI-powered, Custom chatbot builder, Advanced analytics | Contact Sales |
| Zendesk | Customizable bot builder, NLP, Hybrid model with human agents | $115/mo |
How to Choose the Right Chatbot for Your SaaS
Choosing the right chatbot for your SaaS business means you need to carefully evaluate what fits your needs.
When selecting a chatbot for your SaaS business, consider these essential features:
- Custom Chatbot Builder: It should allow you to fully customize your chatbot, from conversation flows to branding themes to meet your specific SaaS needs.
- Drag-and-Drop Interface: The bot should feature an intuitive drag-and-drop editor to let you manage workflows and conversational paths, with no coding skills.
- AI & NLP Capabilities: Ensure the bot uses artificial intelligence and natural language processing (NLP) to understand and respond to customer queries accurately.
- 24/7 Availability: The bot should operate 24/7 to provide constant support, especially for global SaaS businesses.
- Smart Handover: It should seamlessly hand over conversations to human agents without interruptions.
- Security and Compliance: Make sure it complies with relevant data privacy regulations and offers data encryption to protect user data.
- Data Analytics: A chatbot should provide all conversations with real-time analytics in a single dashboard
- Integrations with website: A perfect chatbot should smoothly integrate with your website, mobile app, and social media channels, controlled from one dashboard.
- Integration with Subscription Billing: For SaaS businesses with recurring payment models, the chatbot should assist well in managing customer queries regarding billing or subscriptions.
Make sure to read online reviews and case studies to understand how the chatbot works, especially for SaaS.
