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Knowledge

Everything we have published in Knowledge. Notes on selling software globally — churn, pricing, VAT thresholds, and the mechanics of getting paid from anywhere.

July · 202610 entries

№ 001
2026.07.08Latest
How to Reduce SaaS Churn: The Complete 2026 Guide to Retention Strategies
Learn how to reduce SaaS churn with proven 2026 strategies. Discover churn benchmarks by segment, calculate NRR correctly, and implement 8 retention tactics that actually work. Complete guide with data from 939+ B2B SaaS companies.
2026.07.08·10 min·Knowledge
2026.07.08Adrian Schenberg · 10 minKnowledge
002
№ 002
2026.07.08
How to Choose a Merchant of Record Platform in 2026: Complete Evaluation Framework
Here’s a number that’ll change how you evaluate payment infrastructure: at $50K MRR, a 1% difference in platform fees equals $6,000 per year. At $500K MRR, that’s $60,000. Most SaaS founders treat choosing a Merchant of Record (MoR) like picking a developer tool. Then, 18 months later, they’re managing a tax audit in Germany, absorbing
2026.07.08·9 min·Knowledge
2026.07.08duke · 9 minKnowledge
№ 004
2026.07.07
SaaS Valuations: 2026 Statistics, Data & Trends (Comprehensive Report)
Complete 2026 SaaS valuation report: market size ($530B), ARR multiples (3.8x median), NRR benchmarks, churn rates, and 40+ verified statistics from SaaS Capital, Grand View Research, and more.
2026.07.07·12 min·Knowledge
2026.07.07Duke Vu · 12 minKnowledge
№ 006
2026.07.07
Best Merchant of Record for Ecommerce in 2026: Complete Platform Comparison
Here’s a number that might shock you: a SaaS company doing $1M in annual revenue could pay anywhere from $50,000 to $100,000+ in payment processing and compliance fees depending on which merchant of record they choose. That’s a difference of an entire employee’s salary just from picking the wrong pricing structure. When your ecommerce business
2026.07.07·7 min·Knowledge
2026.07.07duke · 7 minKnowledge
№ 012
2026.07.02
SaaS Market 2026: The Complete Industry Analysis with Data, Trends and Forecasts
The SaaS market reached $492.34 billion in 2026. Discover 25 key statistics, 7 major trends, competitive landscape analysis, and forecasts through 2030 in this comprehensive report.
2026.07.02·23 min·Knowledge
2026.07.02Duke Vu · 23 minKnowledge
№ 018
2026.07.02
10 Best Product-Led Growth Tools for SaaS in 2026: Complete Comparison
Discover the 10 best product-led growth tools for SaaS in 2026. Compare Amplitude, Mixpanel, Pendo, Appcues, Userpilot, PostHog and more. Find the right PLG stack for your stage with pricing, features, and use cases.
2026.07.02·10 min·Knowledge
2026.07.02Maja Wiewióra · 10 minKnowledge
№ 020
2026.07.01
SaaS Churn Reduction: The Complete 2026 Guide to Retaining Customers and Maximizing Revenue
Discover proven SaaS churn reduction strategies for 2026. Learn how top companies achieve <5% annual churn through optimized onboarding, health scoring, and proactive customer success. Includes benchmarks, frameworks, and actionable tactics.
2026.07.01·9 min·Knowledge
2026.07.01Duke Vu · 9 minKnowledge
№ 021
2026.07.01
SaaS Market 2026: The Complete Industry Analysis with Data, Trends and Forecasts
The global SaaS market reached $465B in 2026. Discover key statistics, 7 major trends, competitive landscape, and forecasts to 2035 in this comprehensive analysis.
2026.07.01·26 min·Knowledge
2026.07.01Duke Vu · 26 minKnowledge
№ 023
2026.07.01
Payment Gateway Statistics 2026: Market Size, Data & Trends (Comprehensive Report)
Payment gateway market to reach $58.77B in 2026. Explore 30+ statistics on market size, growth rates, regional share, key players, and trends shaping the industry through 2033.
2026.07.01·9 min·Knowledge
2026.07.01Dawid Woźniak · 9 minKnowledge
№ 024
2026.07.01
Polar.sh vs Creem vs Dodo Payments: The 2026 MoR Showdown for Indie SaaS Founders
Here’s a number worth knowing before you pick a Merchant of Record platform: at $10K MRR, the fee difference between Polar.sh’s free Starter tier (5% + 50¢) and Creem.io (3.9% + $0.40) comes out to roughly $1,300 per year. That’s not chump change for an indie SaaS founder — and it’s just one of the
2026.07.01·12 min·Knowledge
2026.07.01duke · 12 minKnowledge

June · 202628 entries

May · 202619 entries

April · 202624 entries

January · 20261 entry

№ 305
2026.01.10Latest
2026 Digital Revolution: 20 Top Trends for Modern Creators and Sellers
The digital products marketplace is no longer a niche corner of the internet; it is a booming, mainstream economy. For creators, entrepreneurs, and digital product sellers, 2026 represents a landscape of unprecedented opportunity, driven by the convergence of the creator economy, AI, and evolving consumer behavior. The global digital marketplace, valued at over $580 billion
2026.01.10·28 min·Knowledge
2026.01.10Maja Wiewióra · 28 minKnowledge

September · 20251 entry

№ 308
2025.09.10Latest
The Unseen Engine of Growth: Why Your SaaS and Digital Business Needs a Merchant of Record
In the fast-paced world of SaaS and digital downloads, your focus is on creating an exceptional product and building a loyal customer base. You’re a creator, an innovator, a problem-solver. But as your business grows, a new set of challenges emerges, a silent and complex web of administrative tasks that can quickly become a major
2025.09.10·9 min·Knowledge
2025.09.10Duke Vu · 9 minKnowledge

February · 20251 entry

№ 322
2025.02.20Latest
Top 10 Store Builders for Creators in 2025 (with Comparison Table)
Discover the top 10 store builders for creators. Compare key features, benefits, and pricing to find the best platform that fits your business needs. Building a branded online store shouldn’t require coding skills, or come with hidden fees and limited customization. Yet, many store builders either lock key features behind paywalls or restrict design flexibility….
2025.02.20·16 min·Guides
2025.02.20Maja Wiewióra · 16 minGuides

March · 20242 entries

February · 20241 entry

№ 373
2024.02.08Latest
Apple’s EU Digital Markets Act: an in-depth analysis
Apple’s recent adjustments in response to the EU’s Digital Markets Act (DMA) have ignited discussions across the mobile app ecosystem. While some see these changes as insufficient, our analysis suggests that, under certain conditions, Apple’s proposals could indeed offer new opportunities for developers and publishers. This development is particularly significant for mobile game publishers, who
2024.02.08·7 min·Game Distribution
2024.02.08Duke Vu · 7 minGame Distribution

November · 20233 entries

October · 20237 entries

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